Terms and Conditions for the Supply of Goods through the website. This is the User Agreement for Jewelco London. This service is operated by Jewelco London
The Contract between you and us
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. This is not an Order Acceptance from Jewelco London. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.
Pricing, Delivery and Discounts:
payable for goods that you order are as set out in our website.
All of our prices are in the UK. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. UK VAT is charged on all purchases where applicable.
You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.
Right for you to cancel your contract
Your right to
cancel your contract with us for the goods you have ordered is subject to:
a) You not having worn or damaged the jewellery.
b) You not having removed any security tags from the item.
c)The item(s) cannot be a Bespoke Special Order, which due to their unique nature, cannot be exchanged or returned under any circumstances.
Goods must be returned in the original packaging with a copy of the Jewelco London Delivery Note or quoting the order number.
Delivery of goods to you
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to take delivery of the goods from the delivery service used.
within the UK are delivered using Royal Mail or an alternative carrier.
* Standard Delivery within the UK will arrive within 1-5 working days, if the order is placed before 12.00pm
* Next Day Delivery within the UK will arrive the following day, if the order is placed before 12.00pm
* European Delivery will take 4-7 working days, if the order is placed before 12.00pm
* Rest of World Delivery will take 4-10 working days, if the order is placed before 12.00pm
You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 14 working days of the delivery of the goods in question.
If you do not
receive goods ordered by you within 10 working days of the date on which you
ordered them, we shall have no liability to you unless you notify us by email
or telephone at our contact address of the problem within 14 days of the date
on which you ordered the goods. If you notify us of a problem under this
condition, our only obligation will be, at your option either:
to make good any shortage or non-delivery; or
to replace any goods that are damaged or defective; or
to refund to you the amount paid by you for the goods in question in whatever way we choose.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
You must observe
and comply with all applicable regulations and legislation, including obtaining
all necessary customs, import or other permits to purchase goods from our site.
The importation or exportation of certain of our goods to you may be prohibited
by certain national laws. We make no representation and accept no liability in
respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at [email protected] and all notices from us to you will be displayed on our website from time to time.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.